Nephele AI

The Problem

Support teams spend significant time answering repetitive questions, order status, invoice queries, HR policy lookups, product information. These interactions are low-value for the business but high-volume, and the cost compounds when they require staff to log into SAP, look up records and relay information back manually.

Existing chatbot solutions are either too generic (no SAP integration) or too rigid (keyword-matching with fixed answer trees). Neither adapts well to your specific processes, data or terminology.

The Solution: Nephele AI Assistant

Nephele is an enterprise AI assistant built by SXC Group that connects directly to your SAP and non-SAP systems. It answers questions in natural language, drawing live answers from your actual business data, and can be deployed as a Fiori app, a website widget, or a standalone web application.

Unlike generic AI chatbots, Nephele is trained on your specific business context: your products, processes, FAQs, and SAP data. It knows your terminology, respects your authorisation model, and hands off to a human agent when a query falls outside its scope.

Capabilities

• Natural-language Q&A: users ask questions in plain language; Nephele retrieves answers from your connected data sources
• SAP data integration: live read access to SAP records (orders, invoices, inventory, HR) via OData and RFC
• Multi-source knowledge base: combine SAP data with document repositories, FAQs, SharePoint, product catalogues and e-commerce data
• Conversation memory: maintains context across a session so users can ask follow-up questions naturally
• Human escalation: seamlessly transfers to a support agent with full conversation context when needed
• Continuous learning: monitored interactions feed back into assistant refinement over time

How It Works

1. Scenario definition: SXC Group works with your team to identify the questions Nephele will answer, the data sources it will access, and the roles it will serve.
2. Data integration: connect SAP via OData/RFC, import document libraries and FAQs, configure live data refresh.
3. Training and evaluation: upload curated knowledge, run structured evaluation against representative queries, and refine until accuracy meets agreed thresholds.
4. Deployment: integrate the assistant UI into your target channel (SAP Fiori Launchpad, corporate website, internal portal), configure SSO.
5. Go-live and monitoring: soft launch to a limited user group, gather feedback, full rollout, ongoing performance monitoring.

SAP Integration

Nephele connects to SAP via:

• OData services: read and (optionally) write to SAP back ends in real time
• SAP BTP: deployed and managed on SAP Business Technology Platform
• SAP Fiori Launchpad / Build Work Zone: available as a Fiori tile within your existing user portal
• SAP Identity Authentication Service: single sign-on aligned to your existing SAP user management

Benefits

• Reduce inbound support volume for repetitive, data-driven queries
• Give users instant answers without requiring SAP access or training
• Free support staff to focus on complex, high-value interactions
• Consistent, governed responses drawn from authoritative SAP data

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Request a Demo

Contact SXC Group to arrange a demonstration of Nephele AI Assistant with a sample data set relevant to your industry.